
Donβt try to do everything for everyone.
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Pick your top 2β3 core offerings (e.g., web design, SEO, video marketing).
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Be known for excellence in those areas.
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Build processes around them so your team can deliver consistently.
Every client isnβt a good fit.
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Qualify leads β ask about their budget, timeline, and goals before accepting projects.
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Say no to red flags (poor communication, unrealistic expectations, unclear goals).
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The right clients will respect your expertise and pay on time.
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Use contracts or proposals that spell out scope, payment terms, and deadlines.
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Collect deposits upfront (usually 50%).
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Donβt start until the deposit clears.
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Use online invoicing (Stripe, PayPal, QuickBooks, etc.) for tracking.
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Standardize your workflow: proposal β deposit β design β revisions β delivery β marketing.
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Use project management tools (Trello, ClickUp, Notion, etc.).
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Create templates for proposals, emails, and onboarding.
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Set client expectations early β whatβs included, whatβs not, and when updates happen.
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Use weekly or milestone updates.
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Avoid surprises β keep them informed of delays or changes immediately.
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Measure everything: traffic, conversions, ad spend, engagement, etc.
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Use data to prove ROI to clients.
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Clients renew and refer when they see results.
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Build your agencyβs online presence β website, social media, Google profile.
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Showcase your own work and results (your brand is your best marketing).
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Maintain professional visuals and consistent branding.
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Start with freelancers or contractors.
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Bring on full-time staff only when you have steady recurring revenue.
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Train your team to match your standards β consistency is key.
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Offer monthly packages for marketing, SEO, maintenance, or content.
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Retainers stabilize your income between big projects.
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The goal: predictable monthly cash flow.
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The industry changes fast β stay ahead on tools, trends, and design.
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Learn business skills too β pricing, sales, leadership, and automation.
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Network with other agency owners and share insights.
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Avoid scope creep β charge for extra work.
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Set office hours and communication boundaries.
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Donβt let one client dominate your time or stress levels.
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Keep in touch with past clients β they become your best promoters.
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Offer continued value (newsletters, check-ins, small updates).
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Build a referral pipeline.
Letβs make your brand move β strategy, design, and results start here.
π Call Memphix at 901-432-5701
π
Or book a meeting: calendly.com/memphix
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