Policies & Legal Information

Effective Date: July 21, 2026

Welcome to Memphix Web Design & Marketing ("Memphix," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Information We Collect

We may collect the following information:

• Name
• Business name
• Email address
• Phone number
• Mailing address (if provided)
• Website information
• Project details and files you voluntarily submit
• Payment information (processed through third-party payment providers)
• IP address, browser type, device information
• Pages visited and usage analytics

How We Use Your Information

We use your information to:

• Respond to inquiries
• Provide website design, development, hosting, SEO, branding, marketing, and related services
• Process payments
• Improve our website and services
• Send project updates and support communications
• Prevent fraud and maintain website security
• Comply with legal obligations

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance website performance. You may disable cookies through your browser settings. See our Cookie Policy for more detail.

Third-Party Services

We may use trusted third-party providers including analytics platforms, payment processors, email providers, hosting providers, scheduling tools, and marketing platforms. These providers maintain their own privacy policies.

Data Security

We implement reasonable technical and organizational measures to protect your information. While we strive to safeguard your data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact

Memphix Web Design & Marketing — memphix.com/contact

Effective Date: July 21, 2026

Welcome to Memphix Web Design & Marketing. By accessing or using this website, you agree to these Terms of Use. If you do not agree, please discontinue use of the website.

Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation of the website or the experience of other users.

Intellectual Property

Unless otherwise stated, all content on this website — including text, graphics, logos, branding, layouts, designs, source code, images, videos, animations, and other materials — is the property of Memphix Web Design & Marketing or its licensors and is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, modify, or exploit any content without prior written permission.

Client Content

Clients retain ownership of content they provide. By submitting materials to Memphix, you confirm that you have the necessary rights to use and share that content.

Project Estimates

Quotes and proposals are estimates and may change based on project scope, requested revisions, additional functionality, or unforeseen technical requirements.

Payments

Payment schedules are outlined in individual project agreements or invoices. Services may be paused or terminated for overdue accounts.

Hosting and Maintenance

Hosting, maintenance, domain registration, and related services may be governed by separate agreements. Memphix is not responsible for interruptions caused by third-party providers or events beyond our reasonable control.

Third-Party Services

Projects may integrate third-party software, APIs, plugins, or services. Memphix is not responsible for changes, outages, pricing adjustments, or discontinued functionality provided by third parties.

Disclaimer of Warranties

This website and its contents are provided "as is" without warranties of any kind, express or implied. We make no guarantee that the website will be uninterrupted, error-free, or free of harmful components.

Limitation of Liability

To the fullest extent permitted by law, Memphix Web Design & Marketing shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of this website or our services.

Indemnification

You agree to indemnify and hold harmless Memphix Web Design & Marketing from claims, damages, losses, liabilities, and expenses resulting from your misuse of the website or violation of these Terms.

Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Tennessee, without regard to conflict of law principles.

Modifications

We reserve the right to update these Terms of Use at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Contact

Memphix Web Design & Marketing — memphix.com/contact

Effective Date: July 21, 2026

Thank you for choosing Memphix Web Design & Marketing.

Project Deposits

Most projects require an upfront deposit before work begins. Deposits secure project scheduling, planning, research, and design time. Unless otherwise stated in writing, deposits are non-refundable once work has started.

Revisions

Project proposals include a specified number of revisions. Additional revisions or changes outside the original scope may incur additional charges.

Client Responsibilities

To keep projects on schedule, clients are responsible for providing requested content, images, branding materials, approvals, and feedback in a timely manner. Delays in providing required materials may result in project timeline adjustments.

Website Launch

Projects are considered complete upon final approval or launch, whichever occurs first. Any requested enhancements after launch may be billed separately.

Hosting & Maintenance

Website hosting, maintenance, backups, security monitoring, and ongoing support are recurring services billed separately unless otherwise included in a written agreement. Failure to maintain hosting or subscription payments may result in suspension of services.

Domain Names

Clients are responsible for renewing domain registrations unless Memphix has agreed in writing to manage renewals on their behalf.

Third-Party Services

Some projects include third-party software, APIs, plugins, payment gateways, maps, booking systems, AI tools, or integrations. Memphix cannot guarantee the continued availability, pricing, or functionality of third-party services.

Cancellation

Either party may terminate a project in writing. Clients remain responsible for payment for work completed up to the cancellation date.

Contact

Questions regarding this policy — memphix.com/contact

Effective Date: July 21, 2026

At Memphix Web Design & Marketing, we are committed to providing reliable support and long-term partnership for our clients. This policy outlines what you can expect when working with us.

Support Hours

Standard support is available during normal business hours, Monday through Friday, excluding major holidays. Emergency support is available for critical website outages affecting hosted client websites.

Response Times

• General Questions — within 1 business day
• Technical Support — within 1 business day
• Critical Website Outages — as soon as reasonably possible
• Project Requests — 1–3 business days

Response times are goals and may vary based on project volume and request complexity.

Hosting Services

Clients enrolled in our hosting plans benefit from:

• Secure website hosting
• SSL certificate support
• Routine server monitoring
• Regular backups
• Malware and security monitoring
• Website uptime monitoring
• Performance optimization
• Domain and DNS assistance

Website Maintenance

Maintenance plans may include content updates, image replacements, plugin and software updates, security patches, broken link checks, form testing, mobile compatibility reviews, and performance improvements. Major redesigns, new features, or additional development are quoted separately.

Search Engine Optimization

SEO services may include on-page optimization, metadata updates, keyword optimization, technical SEO improvements, local SEO recommendations, Google Business Profile guidance, and monthly performance reporting (when included in your plan). While we follow industry best practices, search engine rankings cannot be guaranteed.

Support Requests

Support requests should include: website address, description of the issue, screenshots (if applicable), and desired outcome. Providing complete information helps us resolve issues more efficiently.

Third-Party Services

We frequently integrate services such as payment gateways, booking systems, CRM platforms, analytics, AI tools, and other third-party software. Memphix is not responsible for service interruptions or policy changes made by those providers.

Commitment to Quality

Our goal is to build long-term relationships through responsive communication, reliable service, and high-quality digital solutions that help your business grow.

Effective Date: July 21, 2026

This Cookie Policy explains how Memphix Web Design & Marketing uses cookies and similar tracking technologies when you visit our website.

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the website remember information about your visit, making your next visit easier and the site more useful to you.

Types of Cookies We Use

• Essential Cookies — Required for the website to function. These enable core features such as navigation and form submissions. The site cannot function properly without them.
• Analytics Cookies — Help us understand how visitors interact with the website by collecting and reporting information anonymously. We may use services such as Google Analytics for this purpose.
• Preference Cookies — Allow the website to remember choices you make (such as language or region) to provide a more personalized experience.

Third-Party Cookies

Some cookies on our website are set by third-party services we use, including analytics providers, embedded content, and social media platforms. These third parties have their own cookie policies.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies that have already been set, or receive notification before a cookie is placed. Please note that disabling certain cookies may affect the functionality of this website.

Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be reflected by an updated effective date on this page.

Contact

Questions about our use of cookies — memphix.com/contact

Effective Date: July 21, 2026

Memphix Web Design & Marketing is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.

Our Standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Measures We Take

• Providing text alternatives for non-text content
• Ensuring keyboard navigation support throughout the site
• Using sufficient color contrast for text and visual elements
• Providing descriptive link text and image alt attributes
• Structuring pages with clear, logical heading hierarchies
• Using ARIA labels on icon-only interactive elements
• Ensuring forms have associated labels and error identification
• Honoring reduced-motion preferences

Known Limitations

While we strive for full accessibility, some areas of the website may not yet fully conform to WCAG 2.1 AA. We are actively working to identify and address any gaps. Video content may not have closed captions on all media at this time.

Feedback

We welcome feedback on the accessibility of this website. If you experience any barriers or difficulty accessing content, please contact us. We aim to respond to accessibility feedback within 2 business days and to resolve issues as quickly as reasonably possible.

Enforcement

If you are not satisfied with our response to your accessibility concern, you may contact the relevant authority in your jurisdiction.

Effective Date: July 21, 2026

The information on this website is provided for general informational and marketing purposes only. While Memphix Web Design & Marketing makes every effort to keep the information accurate and up to date, we make no representations or warranties of any kind — express or implied — about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website.

No Professional Advice

Nothing on this website constitutes legal, financial, tax, or professional business advice. Always seek qualified professional guidance before making decisions based on information found on this site.

Results Not Guaranteed

Any reference to results — including search engine rankings, lead generation, traffic improvements, or revenue growth — represents outcomes that may be achievable but are not guaranteed. Individual results will vary based on market conditions, client participation, and other factors outside our control.

Third-Party Content

This website may include links to external websites operated by third parties. These links are provided for convenience only. Memphix does not endorse, control, or accept responsibility for the content of any linked external site.

Limitation of Liability

To the fullest extent permitted by law, Memphix Web Design & Marketing shall not be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, arising from use of this website or the information contained herein.

© 2009–2026 Memphix Web Design & Marketing. All Rights Reserved.

All content on this website — including but not limited to website designs, layouts, graphics, animations, logos, branding elements, source code, written content, videos, photography, illustrations, and downloadable materials — is protected by United States copyright and intellectual property laws.

Permitted Use

No portion of this website may be copied, reproduced, republished, distributed, modified, or used for commercial purposes without prior written permission from Memphix Web Design & Marketing.

Portfolio & Client Work

Client logos, trademarks, and project materials displayed within our portfolio remain the property of their respective owners and are used solely to showcase completed work. Memphix Web Design & Marketing retains the right to display completed client projects in its portfolio unless otherwise agreed in writing.

Enforcement

Unauthorized use of any material from this website may result in legal action under applicable copyright and intellectual property law.

Permission Requests

To request permission to use any content from this website, please contact us with a description of the intended use.